As I was already not a fan of you and what you do to this country, you have yet again let me down. When my family and I moved towns and were closer to a Kroger, we were happy to grace your grounds less and less with our presence. None the less, we still found ourselves in your self check out lines.
Well, time to change that. We’re done. This separation arrangement is just not good enough. We want a divorce.
A couple months ago, my husband used your website to make a rather large purchase using your “convenient” Site-to-Store service. However, once we received our delivery confirmation email and headed down to our selected delivery store to pick up our product, it was no where to be found. When we called the location on the other side of town (just incase of a small mix up), they knew nothing of our order, either.
After making some phone calls, we found out you actually mailed our product to a city TWO HOURS away. How, pray tell, is a two hour drive verses a five minute drive a “convenience?”
When we asked if you could just ship the product down to our local store or our home, you told us we actually had to return the product. Return. Yep, return a product we were yet to see or touch. We were going to have to call the store that did receive our package, ask for a return and then go back online and completely do the order all over again and wait another couple of weeks for delivery.
I ask you once more, where is the convenience in that? Well, you can keep your item. We changed our mind and decided to take our money else where to purchase. Thanks any way.
And then! For Christmas, we purchased a pack of gift cards for a couple of people. As we made our 12 hour drive back home from visiting family, the other day, we decided to pull over and use the left over gift card on lunch for ourselves. Guess what. It didn’t work!
Why? Because apparently you sold us a pack of inactive gift cards. As in empty. As in zero dollars. As in you caused us to unknowingly give worthless gift cards to our loved ones for Christmas. Thanks a lot, Walmart. And when we call to try to get it fixed, you tell us we actually have to go around to collect all the cards and return them to the store. to purchase new ones to then go back around to deliver. Awesome. How convenient. Did I mention we had to pay what your card should have covered out of our own pocket? I bet you won’t be fixing that, now will you?
Needless to say, I’m a little more than annoyed. I’ve had very little positive to say about your company for a while now. In fact, I don’t think I’ve heard anyone say anything positive about your company in ages. Yes, your prices are low, but only at the expense of American jobs and companies because you’ve forced them all into foreign countries which have no problem working for pennies on the hour.
However, I don’t think your “Always Low Prices” are worth it any more. I’m done. Unless its an emergency and you’re the only place open, I refuse to spend any more of my dollars in your stores. I’d rather take my business else where.
That is all.
p.s. *shew* I feel tons better, after that.